APRIL 2019 QUALITY ASSURANCE QUESTIONNAIRE RESULTS
Question 1
What do you think about the presentation of the staff ?
Result 100% Excellent
Question 2
How professional do feel the staff are
Result 100% Excellent
Question 3
What do you feel about the standard of care you receive?
Result 100% Excellent
Question 4
Do you feel confident in the staff at the Grange?
Result 97% Good
Question 5
Do you feel you are treated with Dignity and Respect ?
Result 100% Excellent
Question 6
Do you feel the staff at the Grange have the right skills to carry out their job role?
Result 100% Excellent
Question 7
What is your overall view of the staff at the Grange?
Result 100% Excellent , “ Competent, Caring, friendly”, “wouldn’t change any of them” “fantastic group of people”
Question 8
What changes would you like to see from the staff at the Grange ?
Result 99% Good
Question 9
How is the food at the Grange and would you like to see any changes to the menu?
Result 100% Excellent, “Lovely food”, “plenty of variety”
Question 10
How clean do you find the Grange?
Result 98% Good, “lovely and clean, “smells nice”, “ very clean”
Question 11
How do you find the décor at the Grange?
Result 98% Good, “ nice and bright” “lovely light airy bedroom”, “some areas need a face lift”
Question 12
How do you find the activities at the Grange?
Result 100% Excellent, “ Excellent, varied, well organised, brilliant”
Question 13
Overall , how do you rate the Grange (1-10, I being poor 10 being excellent)
Result Average 9.4 out of 10